TERMS & CONDITIONS

Terms and Conditions

This website is operated by MYBABYSKIN, also referred to in these Terms and Conditions as “we”, “us” or “our”. These terms apply to your purchase from us.

 

Emails

When you sign up with us, you will have a choice whether or not you receive emails from us. If you initially chose to, you can always change your mind by unsubscribing to our emails. We do not send unsolicited emails to you.

 

Intellectual Property Rights & Jurisdiction and Governing Law

All intellectual property on our website, including without limitation any trademarks, graphics, images, copyright, layout, and design of our website are owned by MYBABYSKIN or our content suppliers. All matters concerning MYBABYSKIN that are in dispute will be governed by the laws of Malaysia and will be dealt with by the Malaysia court system.

 

Orders

After you have placed an order with us, and we come to know that there are going to be delays in shipping it to you (outside of those prescribed), or that we are out of stock, we will contact you immediately to notify you of the delay.

 

Payment

The payment gateway we use is powered by our website provider Shopify. This is a safe gateway that you can trust.

 

Pricing

All prices are displayed in your home country's currency, inclusive of GST. The shipping cost of our product is included in the price.

Promotional Codes

1. MYBABYSKIN Discount Codes (“the Code”)

a. The Code is defined as any promotional offer which provides a discount to the customer, whether via the MYBABYSKINOFFICIAL website, Instagram, affiliate websites or influencers.

 2. Terms and conditions of the Code

a. MYBABYSKIN may amend or terminate the Code at any-time, without notice.

b. The Code is not valid if used in conjunction with Express Shipping or any other Code provided by MYBABYSKIN.

c. The Code may only be used once per customer unless otherwise stated.

d. If you return items purchased using a promotional code, we will subtract the value of the promotional code from your refund.

e. The code is only valid for transactions valued over RM300.

f. MYBABYSKIN reserves the right to void the transactions where prohibited.

 

Your Information

Please make sure the contact information you give to us is correct. If you enter someone else’s information, then you warrant that you are authorized by that person to provide that information. If you choose to create an account with us, you must keep your password safe. Your account is your responsibility regardless of any unauthorized access gained by others. If you believe your account may no longer be secure, please contact us immediately.

 

Warranty

Your MYBABYSKIN IPL Hair Removal Handset is warranted for a period of 12 months from the date you receive it. The warranty does not cover the following and is not limited to; loss, misuse, accident, alteration, servicing, use with unauthorized accessories, and/or any other conditions beyond normal use.

 

If you would like to request a warranty claim, kindly contact customer services at mybabyskin.official@gmail.com and our friendly team will assist you.

 

Cancellations & Returns

Order cancellations can only be made if your order has not been sent for processing. In most cases, your request for canceling an order will be approved if it is within 12 hours of the order being placed. To request an order cancellation, you may contact our customer service representatives at mybabyskin.official@gmail.com.

If you have already received the order, you can still return your MYBABYSKIN IPL device within 30 days from the date of purchase, provided that it is unused, unopened, and in its original packaging. Kindly contact customer services at mybabyskin.official@gmail.com to arrange for a returns authorization and arrangement to come down to our service center for the return. 

Alternatively, you may also package your return in a delivery parcel with the shipping address clearly displayed. Arrange for your parcel to be delivered back to us. We advise you purchase the track and trace option so that you can track it safely back to us. If your parcel is lost, destroyed, or damaged in transit, your refund will not be processed. Returns may take up to 15 working days to process from when you send the parcel. You will be refunded within 7 working days after we receive your return. All returns will incur a restocking cost of 30% of the total purchase price.

 

If the product is damaged upon arrival to you, or it is not as described, please contact us immediately at mybabyskin.official@gmail.com and we will organize a replacement.

 

Refused Deliveries

If you refuse to accept delivery of your item/s and the courier has to send it back to our warehouse, you will be charged a 30% restocking cost of the total purchase price and any other shipping-related charges and refunded the remaining amount paid. If your parcel is lost, destroyed, or damaged on its way back to us, your refund will not be processed.

 

Shipping and Local Destination Tax & Duties

We ship to everywhere in the world unless stated otherwise. Please note, MYBABYSKIN has no control over any customs or import duties that could be charged when the order reaches the destination country. These charges can cause delays and the customer will be liable to pay for them. MYBABYSKIN advises the customer to check with the local customs agency before placing the order.