Please direct any shipping related inquiries to firstname.lastname@example.org
All orders will be dispatched from our warehouse within 3 business days, during peak periods this can increase to within 5 business days. MYBABYSKIN is not responsible for refunds of shipping costs in the event of delayed shipping due to product availability.
Cancellations & Returns
Order cancellations can only be made if your order has not been sent for processing. In most cases, your request for canceling an order will be approved if it is within 12 hours of the order being placed. To request an order cancellation, you may contact our customer service representatives at email@example.com.
If you have already received the order, you can still return your MYBABYSKIN IPL device within 30 days from the date of purchase, provided that it is unused, unopened, and in its original packaging. Kindly contact customer services at firstname.lastname@example.org to arrange for a returns authorization and arrangement to come down to our service center for the return.
Alternatively, you may also package your return in a delivery parcel with the shipping address clearly displayed. Arrange for your parcel to be delivered back to us. We advise you purchase the track and trace option so that you can track it safely back to us. If your parcel is lost, destroyed, or damaged in transit, your refund will not be processed. Returns may take up to 15 working days to process from when you send the parcel. You will be refunded within 7 working days after we receive your return. All returns will incur a restocking cost of 30% of the total purchase price.
If the product is damaged upon arrival to you, or it is not as described, please contact us immediately at email@example.com and we will organize a replacement.
If you refuse to accept delivery of your item/s and the courier has to send it back to our warehouse, you will be charged a 30% restocking cost of the total purchase price and any other shipping-related charges and refunded the remaining amount paid. If your parcel is lost, destroyed, or damaged on its way back to us, your refund will not be processed.
Shipping and Local Destination Tax & Duties
We ship to everywhere in the world unless stated otherwise. Please note, MYBABYSKIN has no control over any customs or import duties that could be charged when the order reaches the destination country. These charges can cause delays and the customer will be liable to pay for them. MYBABYSKIN advises the customer to check with the local customs agency before placing the order.